You can make your return within 30 days from the date of delivery and be fully refunded.
Complete the online return procedure by accessing your account and clicking on “My orders“. Click on the “Make Return" button located next to your order number, and follow the instructions displayed until the correct registration of the return; print the Return Form, and insert it inside the package.
On the Return Form, circle the “Refund" option; send your return to the following address:
Via Lame, 10/11
Carpenedolo (BS), 25013
Orari di apertura: 8.00-12.00 / 13.00-17.00
The administrative reimbursement costs are the responsibility of the store.
On the contrary all shipping costs of the product, both by courier and by postal service, are charged to the customer.
You will then be fully reimbursed for the value of the returned products.
The shop operates from the European Union: for this reason all transactions, even in foreign currency, are converted into Euro following payment by the customer.
For payments in currencies other than the Euro, 1177 Srl in any case returns the amount in Euro, the amount in currency is therefore calculated on the exchange ratio on the day on which the repayment is made. The risks relating to the exchange are therefore borne by the customer.
ATTENTION: Returned products paid by bank transfer are refunded by bank transfer. To allow us to make the refund you will need to enter the bank details directly into the Return Form.
The refund will be processed together with the receipt of your return in our warehouse.
We inform you that for orders paid by credit card, refunds can take up to 4 weeks to be visible on your statement.
The refund will be shown on your statement with the description 1177 Srl.
If you have encountered a problem with the product, please contact our Customer Service: we will provide you with an adequate solution.
Products must be returned within 30 days of delivery.
Returned products must not have been worn and washed or altered in any way.
Returned products must have all their original labels and must be in their original packaging.
It is mandatory to complete the online Return Procedure.
Complete the online return procedure by accessing your account and clicking on “My orders“. Click on the “Make Return" button located next to your order number, and follow the instructions displayed until the correct registration of the return.
Print the Return Form, and insert it inside the package.
On the Return Form, circle the “Change Product" option, and the details of the product you wish to have in place;
Send your return to the following address: Elevenseventyseven - via Lame 10/11, Carpenedolo (BS), 25013
Opening hours: 8.00-12.00 / 13.00-17.00
Note: Some products are available in one size/color/ length, and cannot be changed. If you wish to make a change with a similar product, please contact our Customer Service before starting the online Return Procedure.
The cost of returning the product to our warehouse, whether by courier or postal service, is exclusively charged to the customer.
The shipment of the new product will be charged to 1177. Your new product will be shipped once we receive the original product.
To return the purchased product it is essential that the Energy Can 1177 is in its original condition.
To open it without damaging it, in view of a possible return, follow these simple instructions: